Technical Support



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WILDFIRE 5.0 is shipping now Time Limited Offer of this quarter





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Technical Support

CVCL and PTC has a lot of supporting resources. You can reach CVCL or PTC’s support around the clock. If you are our active maintenance customers, you can have a comprehansive supporting service from us.

PTC’s Gold Support Package Features:

Latest Demo & Video at Youtube

24 hour x 5 day Telephone Support (Monday to Friday)

2 hour response times (1 hour for Windchill products)

Software fixes and automatic shipments of new releases

Anytime access to web based support, learning tools, knowledge database

Eligibility for discounted software upgrade packages

Free Pro/E Viewer

Customer Configuration Profile Database

Access to "Live" & recorded interactive Web Sessions

ProductView Express

PTC Technical Support Toll Free hotline (for active maintenance customer):

HK : 800 9333 09

PRC : 800-810-0699 or 10800-650-8185

Email : cs.ptc@ptc.com

(Please provide PTC Customer Number when calling the above hotline)

eDrawings - Trial Version

CVCL Technical Support Hotline :

HK : 852-2565 1116

PRC : 8620-8767 7214

Email : support@cvcl.com.hk

Free eDrawings vs eDrawings Professional

ftp : Please ask us for login name and password

Outstanding Technical Support Award from PTC

Buy eDrawings Professional?

Wildfire 4.0 Tutorial :

Useful Tools

Personal Productivity Tools

Convert 2D Drawings into 3D Models in Minutes

Software Versions updates:

Pro/ENGINEER Software Update Availability

Pro/ENGINEER 5.0 CD Available - Datecode : M030

AutobuildZ demo

For active maintenance customer, please send us an email and we will post the CD to you.

Quick Reference Card WF4

Pro/ENGINEER Hardware and system requirement

Wildfire 5.0

Wildfire 4.0

Quick Reference Card WF3

Wildfire 3.0

Wildfire 2.0

Free Parts Library

MCAD Central Parts Library

Facebook : Pro/E Did you know?

Other Useful Links

YouTube : PTC Studio

3D Model Space Search Engine

Technical tips in Chinese

The Pro/ENGINEER Network

( Chinese, 中文 )

Newsletter - Vol. 10

Newsletter - Vo. 9

Blog : Special Product Development

YouTube : CVCL Solution

Technical Tips in Chinese 技术快递


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